Shipping Services

At JoinUs, we focus on making planters and outdoor lifestyle accessories. Service is in our DNA, and we do everything we can to satisfy you as a customer. In addition to packaging, we can also offer transport through third parties.

To provide you with the best possible service, we need to receive the following information in a timely manner:

  • Complete address, including ZIP code

  • Contact information:

    • Name

    • Cell phone

  • If a liftgate is required

  • Whether the delivery location is residential or commercial

Since we outsource the transport to third parties, we must apply the same terms and conditions stipulated by these third parties. The validity of the quote might be limited, and a fuel surcharge might be added.

At JoinUs, we will gladly organize your transport, at your risk and for your account. We can provide you with an estimation of shipping costs and lead time. Once you opt for a suggested carrier, you agree to be invoiced on a 'collect basis,' meaning that the carrier will only deliver when their invoice is paid by you directly.

In certain states (see map below), we prefer to work with our partner Verellen whenever possible and when it fits into their schedule.

Three (3) possible delivery options and their associated costs may apply. 

Option I: Dock to Dock at ground level delivery** - packaging incl.

  • From dock to receiving dock

  • Receiver will unload pieces

  • We will be completely hands off during the delivery with no expectations to unload.

*South of North Carolina | Tennessee 11% of your total invoice | with a minimum price of $250 (NC|TN included)

*North of North Carolina | Tennessee 13% of your total invoice | with a minimum price of $250.

**Dock to dock is based on ground level delivery and not dock height delivery. Dock height delivery will be based on a case-by-case basis.


Option 2: Dock to Door at ground level delivery** - packaging incl.

  • From dock to the receiving door

  • We will unload pieces from trailer and place on the receiver’s dock

  • We will not install nor unbox

  • Drivers are unable to accommodate extra requests unless paid for in advance.

*South of North Carolina | Tennessee 14% of your total invoice | with a minimum price of $250 (NC|TN included)

* North of North Carolina | Tennessee 16% of your total invoice | with a minimum price of $250

**Dock to door is based on ground level delivery and not dock height delivery. Dock height delivery will be based on a case-by-case basis.

Option 3:  White Glove Delivery** - packaging incl.

  • From dock to receiving location

  • We will unbox/unwrap piece(s)

  • We will set up and install in a specified location (will assemble if required)

  • Removal of all shipping materials

*South of North Carolina | Tennessee Starting at 17% of your total invoice | with a minimum price of $450 (NC|TN included)

*North of North Carolina | Tennessee Starting at 22% of your total invoice |  with a minimum price of $450


**To ensure we provide you with White Glove Delivery, please contact tom@joinus.boutique 

We will evaluate the checklist to determine if we are able to provide White Glove Delivery and quote accordingly.

***White Glove Delivery is not available in NYC Boroughs (Manhattan, Brooklyn, Bronx, Queens, Staten Island).